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CURRENT VACANCIES

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Jobs:

Solutions Architect (Pre Sales Support & Account Management)

My client develops and supplies a range of innovative communication solutions to organisations of all sizes who use them to improve their operational efficiency, their customer’s experiences and their employees’ morale. This is a UK company listed on the Alternative Investment Market (AIM) of the London Stock Exchange since 1996.

The company's solutions are deployed via a fully managed intelligent communications platform either on-site at a customer’s premises or as a hosted "on-demand" service, helping clients minimise resources required and eliminate the need of costly capital expenditure.

The role of Solutions Architect is

    • To increase direct sales by provision of effective business, commercial and technical support to the existing Sales Team.
    • To increase market penetration by facilitating the development of external sales channels through effective technical and commercial support.
Specifically the role will be responsible for:
    - The preparation of clear pricing and positioning strategies for all products and services in UK & abroad
    - Pre-sales technical support for company products
    - System sizing, costing and presentation of commercial engagement options.
    - Support for bids, tenders etc.
    - Project management of solution implementation
    - Installation support for Technical Team when carrying out on-site activities.
    - Management of early-life assessment of products, including representing the company on system review meetings.
    - Providing and delivering training to external clients and to internal trainees.
    - Engagement with existing and potential channel partners to facilitate volume growth of company products and solutions.
    - Feedback for continuous process improvement and product development
    - representing the company as world class, agile and sensitive to market needs.
The successful applicant for this role will have an important role in assisting the company achieve budgeted revenue & PBT, deliver milestones, projects, installations, and products to time and budget, and ensuring customer satisfaction.

Required Competencies:

Ideally. my client is seeking candidates with
    - Good IT and preferably Call Centre/ Telecoms skills
    - Excellent pre-sales support experience and the ability to translate customer requirements into company solutions
    - Experience of working with FTSE100 organisations in a similar capacity
    - Ability to initiate and build on relevant solution design options
    - Ability to professionally support multiple customer contract negotiations and installations each in the region of £200k+
    - Strong interpersonal skills, persuasive communicator
    - Ability to deal with Customers and suppliers
    - Technical competence in current and future technologies
    - Project Management skills
    - Training skills
    - IT Applications skills (Excel, Word, PowerPoint etc)
    - Strong personal motivational skills.

As you will see, this is a pivital role in the organisation and we look forward to your early application! -Apply here!.

Not quite the right role for you.........?

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